blargh

[juldea]

those of you who have done tech support or some kind of answer-phones job can sympathize with this, the others must empathize.

I get here and start answering phones/returning messages at 9.

Calls at:
8:17 (left a message)
8:45 (left a message)
9:17
9:27
9:32
9:37 (left a message)
10:01
10:04
10:09
10:11 (left a message)
10:23 (left a message)
10:48
10:51 (left a message)
11:16
11:18 (left a message)
11:23 (left a message)
11:42 (left a message)
11:51 (right as I was typing this out, heh)

That's 18 calls over the 3 hours I've been here... and while certainly some calls only take 2-3 minutes to deal with, some others take more like 20-30. So averaging 1 call every 10 minutes is just not a nice thing. Blah.

I'm caught up at the moment, which is nice except that now that it's noon, Caleb will come in, and I bet that since there will be two of us answering the phones the call flow will trickle down to zero. Mmm-hmm.

At least some of this material is so second-nature that I can read webcomics andor play Snood while talking to the customers. :)